How It Works
FREQUENTLY ASKED INMATE FAMILY QUESTIONS
We do not bill credit/debit cards on a monthly basis. You must preload funds into your inmate’s account in order for them to be able to access the messaging system (NOTE: You or your inmate still must also add funds to your inmate’s pre-paid calling account at the jail. SimpliMingle does not accept collect calls). Once your account is established, $3 per month will be deducted from your inmate’s SimpliMingle account balance, plus 25¢ per message (sent or received), and 10¢ per minute for every minute spend by you or you inmate within the system listening to or recording voice messages.
Your message is delivered to the inmate instantly. However, it can be retrieved by the inmate when they call into their message line to check their messages.
The message is delivered instantly to your mobile phone as a voice file text message.
Yes. Our system is set up to only allow the inmate to navigate through the message line by voice command.
Yes. Our system is designed to auto accept your inmate’s prepaid call. However, it will not accept your inmate’s call if they attempt to make a collect call to their message line number.
You can add funds to your inmate’s message line number on our website by selecting the Reload Account option on our SimpliMingle.com homepage, or by mailing us a check or money order with your inmate’s name and message line phone number to: SimpliMingle, 450B Paradise Road, Swampscott, MA 01907.
Yes. Anyone can message the inmate’s message line number.
No. You will have to create an account for each inmate separately and each will be assigned a different SimpliMingle phone number to access their message line.
No. We operate in the 48 US contiguous states with the following exceptions: (1) we only operate inside Texas and Arizona county and federal institutions (no state correctional facilities), (2) we do not operate at North Central Correctional Institution located in Gardner, Massachusetts, and (3) we do not operate in Texas state prisons (TDCJ).
Our system will need to be provisioned to auto accept your inmate’s prepaid call. This process usually takes between 24-48 hours.
Yes. However, the inmate or a supporter may need to contact SimpliMingle to re-provision the inmate’s message line number in accordance with the new institution’s phone system.
If you are the individual that created your inmate’s SimpliMingle account, then you are designated in our system as their Main Contact. When the message line balance is low, you will start to receive text message alerts to your phone letting you that funds need to be added to avoid interruption of service.
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